Return And Delivery Service Policy
1) Delivery Lead-Time
Upon success ordering online, you will receive a confirmation from us within 2 business days with your order details. Updates of inventory status and estimated delivery window will be provided. Delivery usually takes between 7-45 days.
2) Delivery Cost
Please kindly note that all delivery fees quoted here are for reference only and are subject to change depending on the actual circumstances. The delivery cost calculation is based on the total amount of each order.
Door to Door Service: Door-to-door service is available at a designated delivery fee depending on the delivery location.
Delivery Fees for different local districts:
||HK Island, Kowloon, NT
*Other locations: Ma Wan, Discovery Bay, Tung Chung,
Shek O and Hong Kong International Airport
**For Islands, Restricted districts, Mui Wo and other places, Please contact Ziinlife for enquiries.
( Extra delivery fee for other locations is not included at check-out. Please prepare to pay upon delivery. )
Premium Installation Service: Premium Service may be provided upon request with additional charges. The Service includes dismantling of packaging, assembly of products and removal of all package trash. (We provide additional old furniture disposal service.*) The above service can be selected in each product page. Please refer to the respective product webpage for actual fees required for the installation service.
All delivery services are restricted to the following conditions:
Delivery rescheduling needs to be made 3 days in advance of the original delivery date. Late notification will result in a $200 penalty.
Walk-up surcharge per item shall apply for delivery locations with staircase entrance only or item(s) not transportable using the lift at your residential building because of its size. The walk-up fee varies according to the size of the delivered item and the number of stairs required walking-up.
For Bed, Sofa, Dining table, book shelves and cabinets, $200 will be charged for every floor. For other items, $50 will be charged for every floor. Please contact Ziinlife for more details.
*Disposal of old furniture service
With the purchase of our furniture, you may enjoy our old furniture disposal service with additional charges.
3) Refunds & Returns
- Disposal service provided by Ziinlife has to be arranged 3 days before delivery.
- Customers are required to send the details of the old furniture with photos to us at firstname.lastname@example.org or +852 52811604.
- Disposal services may not applicable in some special conditions, please contact us for more details.
- Disposal charge is based on the sizes and gross weight and may differ according to the specific conditions.
- Charges are implemented by the agent for its services.
- Ziinlife accepts no liability for the disposed furniture.
- Ziinlife reserves the final right to interpret the terms and conditions herein.
If your items received with damaged, faulty, or wrong delivery, please contact us by email within 48 hours upon delivery at email@example.com with photo as proof. Requests for exchange after 48 hours would not be accepted. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging. All items and shipment fees are not refundable.
4) Operation and arrangement under bad weather
In case of bad weather, our showroom, customer support hotline, delivery service and arrangement will be temporarily closed and suspended. Bad weather condition includes rain with thunderstorm, when typhoon signal No.8 or higher is hoisted, a black rainstorm warning is in effect; when flooding occurs or roads are blocked or closed. Delivery appointment will be re-arranged at no additional charge.
If you have any questions regarding our delivery fees, please feel free to contact us at firstname.lastname@example.org or +852 21808015.