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Return And Delivery Service Policy

Delivery Service Policy

1) Delivery Lead-Time
Upon success ordering online, you will receive a confirmation from us within 2 business days with your order details. Updates of inventory status and estimated delivery window will be provided. Delivery usually takes between 7-60 days depends on inventory status.  

1)送貨時間
在成功在網上訂購後,您將在2個工作日內收到我們的確認whatsapp,上面會列明您的訂單詳情。我們會提供庫存狀況和預計送貨時間窗口的更新。送貨時間通常需要7-60天,具體取決於庫存狀況。

2) Delivery Cost
Please kindly note that all delivery fees quoted here are for reference only and are subject to change depending on the actual circumstances. The delivery cost calculation is based on the total amount of each order.

Door to Door Service: Door-to-door service is available at a designated delivery fee depending on the delivery location. 

Delivery Fees for different local districts:
送貨費用
請注意,這裡引用的所有送貨費用僅供參考,實際費用會根據實際情況而變動。送貨費用的計算是基於每筆訂單的總金額。

上門服務:根據送貨地點,我們提供指定的送貨費用上門服務。

不同本地區的送貨費用:


 
Purchase 
HK Island, Kowloon, NT
*Other Locations
< $2000 $250 +$150
> $2000 FREE +$150

*Other locations: Ma Wan, Discovery Bay, Tung Chung, Shek O and Hong Kong International Airport 
**For Islands, Restricted districts, Mui Wo and other places, Please contact Ziinlife for enquiries.
( Extra delivery fee for other locations is not included at check-out. Please prepare to pay upon delivery. )

Premium Installation Service: Premium Service may be provided upon request with additional charges. The Service includes dismantling of packaging, assembly of products and removal of all package trash. (We provide additional old furniture disposal service.*) The above service can be selected in each product page. Please refer to the respective product webpage for actual fees required for the installation service.

*其他地點:馬灣、愉景灣、東涌、石澳和香港國際機場。
**對於離島、禁區、梅窩和其他地方,請聯繫Ziinlife查詢。
(其他地點的額外運費不包含在結帳時。請準備在送貨時支付。)

高級安裝服務:如需安裝服務,可根據要求提供高級服務,需支付額外費用。服務包括拆卸包裝、產品組裝和清除所有垃圾包裝。(我們提供額外的舊家具處理服務*)。以上服務可在每個產品頁面中選擇。有關安裝服務所需實際費用,請參閱相應產品網頁。


All delivery services are restricted to the following conditions:
Delivery rescheduling needs to be made 3 days in advance of the original delivery date. Late notification will result in a $200 penalty.

Walk-up surcharge per item shall apply for delivery locations with staircase entrance only or item(s) not transportable using the lift at your residential building because of its size. The walk-up fee varies according to the size of the delivered item and the number of stairs required walking-up.
For Bed, Sofa, Dining table, book shelves and cabinets, $300 will be charged for every floor. For other items, $50 will be charged for every floor.
Additional Service Fee may be charged at the time of delivery by the courier(s), if 1) wooden boards must be laid for the lobby/walkway, and/or 2) the courier vehicle is unable to reach the delivery address requiring additional travel by foot of 50-metre or more than 3 minutes.
Please contact Ziinlife for more details.

 

所有送貨服務均受以下條件限制:
需要在原送貨日期的前3天進行重新安排送貨時間。若通知遲延,將產生200元的罰款。

對於只有樓梯入口或因尺寸無法使用住宅樓層升降機而需要提取物品的送貨地點,每件物品將收取上樓費。上樓費取決於送貨物品的尺寸和所需步行樓梯的數量。
對於床、沙發、餐桌、書架和櫥櫃等物品,每層樓將收取300元的上樓費。對於其他物品,每層樓將收取50元的上樓費。

如快遞員需要在大堂/走廊鋪設木板,或者快遞車輛無法到達送貨地址,需要步行50米或超過3分鐘的額外行程,快遞員可能會在送貨時收取額外的服務費用。
詳細信息請聯繫Ziinlife。

*Disposal of old furniture service

With the purchase of our furniture, you may enjoy our old furniture disposal service with additional charges.

  • Disposal service provided by Ziinlife has to be arranged 3 days before delivery.
  • Customers are required to send the details of the old furniture with photos to us at cs@ziinlife.com.hk or +852 52811604.
  • Disposal services may not applicable in some special conditions, please contact us for more details.
  • Disposal charge is based on the sizes and gross weight and may differ according to the specific conditions.
  • Charges are implemented by the agent for its services.
  • Ziinlife accepts no liability for the disposed furniture.
  • Ziinlife reserves the final right to interpret the terms and conditions herein.

*舊家具處理服務

購買我們的家具時,您可以享受額外收費的舊家具處理服務。

由Ziinlife提供的舊家具處理服務必須在送貨前3天安排。
客戶需要將舊家具的詳細信息和照片發送給我們,發送至cs@ziinlife.com.hk或+852 52811604。
舊家具處理服務可能無法應用於某些特殊情況,詳細信息請聯繫我們。
舊家具處理費用是基於尺寸和總重量,可能會因具體情況而有所不同。
服務費由代理商實施。
Ziinlife不對處理的家具承擔任何責任。
Ziinlife保留解釋本條款和條件的最終權利。


3) Refund and Exchanges
  • If you are not satisfied with your purchase, please contact us within 7 days of receipt to arrange for a return or exchange.
  • Customers of our Hong Kong store cannot process returns or exchanges at our mainland China locations, and vice versa.
  • This return or exchange policy does not apply to items that have been assembled, opened, or damaged, or to items purchased at a special discounted price.
  • The original shipping fee is not refundable 
  • Refunds will be issued in the original form of payment.
  • We will charge a service fee of HKD $1200 for returns or exchanges.

Ziinlife Designs reserves the right to interpret and revise the terms and conditions of the listed services.

  • 如對購買的貨品不滿意,請在收貨確認7天內,聯絡我們辦理退貨或更換手續。
  • 香港分店顧客不能到ziinlife 國內辦理退貨或更換手續,反之亦然。
  • 此退貨或更換安排,不適用於曾經組裝、已拆包裝或損毀的貨品、特價陳列品。
  • 原單的送貨費用不能退款
  • 退款將以付款形式支付。
  • 退貨或換貨服務,我們將收取港幣$1200的服務費

ziinlife Designs 保留解釋及修訂所列服務之條款及細則之權利。

4) Operation and arrangement under bad weather
In case of bad weather, our showroom, customer support hotline, delivery service and arrangement will be temporarily closed and suspended. Bad weather condition includes rain with thunderstorm, when typhoon signal No.8 or higher is hoisted, a black rainstorm warning is in effect; when flooding occurs or roads are blocked or closed. Delivery appointment will be re-arranged at no additional charge.
惡劣天氣下的運作和安排
在惡劣天氣條件下,我們的展廳、客戶支援熱線、送貨服務及安排將會暫停營業。惡劣天氣包括雷暴大雨、颱風八號或以上警告信號生效、黑色暴雨警告生效、發生洪水或道路被封鎖。我們會為已約定的送貨安排重新安排時間,並不收取額外費用。

If you have any questions regarding our delivery fees, please feel free to contact us at cs@ziinlife.com.hk or +852 21808015 or WhatsApp +852 52811604
如果您對我們的送貨費用有任何疑問,請隨時通過電子郵件cs@ziinlife.com.hk、電話+852 21808015或WhatsApp +852 52811604與我們聯繫。